Thank you for purchasing Print Artist 4.0 Gold. We hope you enjoy it!
This document contains last-minute information and answers to frequently asked questions not found in the Help files or in the manual. If, after reading this document, you need additional assistance, please contact Technical Support and a technician will be happy to assist you.
Table of Contents
1. Installing Print Artist 4.0
* Minimum Requirements
* Instructions
* What's on the CDs?
2. Bonus Graphics and Photos
* Using the Bonus Graphics and Photos in Print Artist
* Browsing Clip Art on CD 2
* Browsing Photos on CD 2
3. Late Breaking Information About Print Artist 4.0
* Using Print Artist
* Print Artist Troubleshooting
* Printing Problems and Solutions
4. Contacting Sierra
1. Installing Print Artist Platinum
Mininum Requirements:
Print Artist 4.0
Minimums: 68040, 12 MB RAM, System 7.0 or higher, 8MB free hard drive space, 13" monitor, 640x480@256 colors, 2X CD-ROM
Preferred: PowerPC, 16 MB RAM, 4X CD-ROM
Instructions:
Print Artist
Insert CD #1 into your CD-ROM drive.
Double Click on the Print Artist Mac v.4 icon
Double Click on the Print Artist Installer icon
What's on the CDs?
CD 1:
* Print Artist 4.0
* 10,002 bonus Clip Art graphics (GFX files)
CD 2:
* 15,000 Clip Art graphics (GFX files)
* 5,000 Photographs (JPEG files)
2. Bonus Graphics and Photos
Print Artist Gold includes over 41,000 graphics and photos!
Moving Clip Art (GFX files) into the More Third Party Graphics Folder
* Find the PA Graphic (GFX) files you would like to use by looking through the PA Graphics Catalog. The heading of each page indicates the GFX file name. Each GFX file holds approximately 100 clip art images.
* Insert CD #2 into your drive.
* Copy the GFX files into the "More Third Party Graphics" folder on your hard drive located within the "Graphics" folder inside the "Print Artist" folder:
* Print Artist
* ( Graphics )
* More Third Party Graphics
* Start Print Artist
* The Graphics Grabber will update to include the new GFX graphics. This will take a few minutes.
* Once the Graphics Grabber has finished updating, the new graphic categories will appear in the Graphics Grabber with "Platinum" in the category name.
Options for Using the Bonus Photos (JPEG files) on CD 2 in Print Artist
1. Moving JPEGs into the Default JPEG Directory:
* Find the JPEG picture files you would like to use by looking through the PA Platinum Graphics Catalog. The caption under the picture is the file name.
* Insert CD #2 into your drive.
* Copy the files from CD 2 into the "JPEG Graphic" folder on your hard drive:
* Print Artist
* ( Graphics )
* JPEG Graphics
* The next time you run Print Artist the Graphics Grabber will update to include the images you've copied.
* The images will appear under the category "JPEG Bitmap Files."
2. Import individual JPEG files:
* Find the JPEG picture files you would like to use by looking through the PA Platinum Graphics Catalog. The JPEGs are divided into five folders on CD 2. The page header indicates which folder on CD 2 the file is in (e.g. "Platinum Photos 4" will be found on CD2 in the "Photos4" folder). The caption under the picture is the file name.
* Start Print Artist
* Bring up a layout on the workspace
* Insert CD 2
* Under the File Menu, choose the Import command.
* Click on the Desktop button
* Select the CD
* Change the "Show:" listbox from "PICT" to "JPEG"
* Select the folder with the JPEG file you would like to import and click OPEN
* Click on the name of the file you would like to import and click OPEN
* The JPEG will be inserted on the workspace
* The next time you run Print Artist the Graphics Grabber will update to include the images you've imported
* The JPEGs will appear under the category "JPEG Bitmap Files."
Using the Bonus Graphics and Photos in Print Artist
The Directory Setup command brings up the Directory Setup dialog box, where you tell Print Artist where to search for the program's graphics, layouts, and fonts, and where to store your saved documents. To change any of the directories, click on the directory name you want to change. You can then either type in a new directory name, or click on Browse to choose a directory by navigating. If you click on the Count button, it will display the number of relevant items in each directory.
3. Late Breaking Information About Print Artist 4.0
Using Print Artist
Effect Palette:
When changing the effect on an object that you have custom colored, the chosen effect will be applied to the object, but you must go back to the Customize Color dialog and manually change the colors to see the effect.
Fonts
Print Artist automatically installs 44 TrueType fonts into your System Folder. These 44 fonts are used in Print Artist's 2500 pre-designed layouts. If one of these 44 fonts is deleted, Print Artist will substitute an available font for the missing font, which may alter the original artistic composition of the layouts. If the deleted font is reinstalled, Print Artist will display layouts as they were designed.
The Print Artist CD contains over 300 TrueType fonts. The Mac OS can only access up to 128 fonts in the Fonts folder at one time. If more than 128 fonts are installed, you will not be able to use all of them in Print Artist.
To preview the fonts on the Print Artist CD, open the Fonts folder and double click on the font file. To install a font, drag it into your System Folder.
Graphics Grabber:
When you add a PICT file to the Print Artist PICT folder, you can locate it in the Graphics Grabber by searching for the keyword "BMP Bitmap Files."
Print Artist Troubleshooting
PROBLEM: The Print Artist program will not open.
SOLUTION: If you did an install that requires the CD to be inserted into the drive, make sure it is free of fingerprints, smudges, scratches, peanut butter, etc., and try opening Print Artist again. If this fails, Print Artist might have become corrupt, or another program or extension might be causing a conflict.
1) Delete the Print Artist Preference file. On the desktop, select the hard drive to open it. Now select the System Folder, locate the Preferences folder and open it. Scroll until you locate the Print Artist folder. Drag that folder to the trash to delete it (do not remove the PrintArtistLastInstall alias). Try opening Print Artist again. Once Print Artist opens, the Graphics Grabber will need to update graphics and all is well. If you are still unable to open Print Artist, go to step 2.
2) Restart the MAC with Extensions OFF (you might need the Apple CD ROM extension, depending upon what install you did). Try starting Print Artist again. If it still does not open, go to step 3.
3) You will need to delete and reinstall Print Artist. Before deleting, save any personal documents, graphics, etc., files from the Print Artist folder, including any files in the Graphics folder. This would be a good time to run Disk Tools or some other program designed to find possible problems on the hard drive before you reinstall Print Artist. Rebuild the Desktop, free up hard drive space, and turn off all unnecessary extensions before attempting to reinstall Print Artist.
PROBLEM: Print Artist graphics, JPEG, Imported graphics, or PICT files are missing from the Print Artist Graphics Grabber.
SOLUTION: This could be because a Print Artist directory has been changed and Print Artist can no longer locate the file. Go to the File pull down menu and choose Directory Setup. Verify that Print Artist is pointed to the proper directories where the missing files should be found. If you find that a directory has been changed, simply double-click the directory name and reset it to the proper directory. After the Graphics Grabber finishes updating the "newly" found graphics, select the OK button to exit. Your missing graphics should now reappear.
PROBLEM: A graphic was replaced with a "black box with an X through it".
SOLUTION: Print Artist is not able to locate the necessary graphic but knows that it is missing and therefore replaces the graphic with a black box with an X through it.
1) See the Problem/Solution above "Print Artist graphics, JPEGs,......missing from Print Artist Graphics Grabber," and follow the steps. If this was unsuccessful, see step 2 below.
2) Delete the Print Artist Preferences files to force the Graphics Grabber to update. On the desktop, select the hard drive to open it. Now select the System Folder, locate the Preferences folder and open it. Scroll until you locate the Print Artist folder (do not remove the PrintArtisLastInstall alias). Drag that folder to the trash to delete it. Try opening Print Artist again. Once Print Artist opens, the Graphics Grabber will need to update graphics and you should no longer see a black box with an X through it.
PROBLEM: How do I print different information on each label of a single sheet of labels?
SOLUTION: Choose the appropriate label and bring it onto the workspace. If the Label Toolbar is not visible, bring it onto the workspace by going to the View menu and select Label Toolbar.
Lets say you want 4 labels. On the Label Toolbar, select the New button 4 times so that label 4 of 4 is visible. Next, go to the Insert pull down menu, select Text. Choose the Individual button. Enter the text for one label then click the arrow button to take you to the next label. Simply repeat the process for each label. Also, if you place a graphic on a label, it appears on ALL labels.
When you are ready to print, go to the File pull down menu and choose Print. Make sure Tile is checked under Miscellaneous and that Individual Labels is selected under the Tile Option. You will need to determine the Row and Column. Be aware that you need to enter valid numbers for a single sheet of labels or else you will not be allowed to leave the screen.
Note about Column From and To: "Column To" is the Column that the last label will appear in.
Printing Problems and Solutions
PROBLEM: Document does not print centered.
SOLUTION: 1) Select Custom margins in the Print Options dialog box in the File menu. You will be able to adjust the Top, Left, Right, and Bottom margins numerically. Hint: If you change one margin, change the opposite margin as well to shift the document in the desired direction. For example, if you lower the numeric value of the Top margin from 1" to 1/2", raise the Bottom margin by 1/2".
2) Try shifting the graphical images on the document to the desired position. You can Group objects to allow you to move them all at once. See the on-line help for information on how to group objects.
PROBLEM: Unable to change the orientation (Landscape or Portrait) of the document on the printed page.
SOLUTION: 1)Try changing the orientation from the Page Setup dialog box located in the File pull down menu. Note: If the Rotation is set to Never rotate (located in the Print Options dialog box of the File menu) and you change the orientation, the document will not rotate as desired.
2) Try the various Rotation options in the Printing Options dialog box located in the File menu.
PROBLEM: Adjusting the printable area on a printed page.
SOLUTION: 1) Select Custom margins from the Print Options dialog box of the File menu. You will be able to adjust the Top, Left, Right, and Bottom margins numerically. Hint: If you change one margin, change the opposite margin as well to shift the printed document in the desired direction. For example, if you lower the numeric value of the Top margin from 1" to 1/2", raise the Bottom margin by 1/2". Setting all the margins to zero will allow for the largest possible printable area.
2) Change the page dimensions by selecting Change Dimensions from the Edit pull down menu. Be sure that prior to printing, Fit to Page is NOT selected in the Print Options dialog box of the File pull down menu.
3) Adjust the Printable area of your printer from the Page Setup dialog box located in the File pull down menu. Note that some printers do not have this option.
PROBLEM: The printed image is cut off.
SOLUTION: 1) Change the orientation from the Page Setup dialog box located in the File pull down menu. Note that if the Rotation is set to Never rotate (located in the Print Options dialog box of the File pull down menu) and you change the orientation, the document images will not rotate as desired.
2) Change the page dimensions by selecting Change Dimensions from the Edit pull down menu. Be sure that prior to printing that Fit to Page, in the Print Options dialog box, is NOT selected.
3) Try selecting Custom margins where you will be able to adjust the Top, Left, Right, and Bottom margins numerically. Hint: If you change one margin, change the opposite margin as well to shift the printed document in the desired direction. For example, if you lower the numeric value of the Top margin from 1" to 1/2", raise the Bottom margin by 1/2".
4) Move the image that was cut off away from the edge of the document and then print it.
PROBLEM: Print Artist graphics are not printing out in color on my color printer.
SOLUTION: On the Print Artist CD there is a graphic called "Printer Test." Double click "Printer Test" to have Simple Text display the image. Try printing the image from Simple Text to see if the printer is having a problem printing in color. If the image does not print in color, check the printer setup to see that it is set up correctly. Also, make sure that you have the most current printer driver. Check On-line or contact the printer manufacturer for the most current printer driver (which are updated frequently). If the image prints in color, try deleting Print Artist and follow the standard Macintosh Troubleshooting Guide found in Section G of this document.
PROBLEM: I am unable to print from Print Artist.
SOLUTION: Not being able to print can be caused by several different factors or a combination of factors:
1) Print from another application other than Print Artist to see where the problem is coming from. On the Print Artist CD there is a graphic called "Printer Test." Double click "Printer Test" to have Simple Text display the image. Try printing the image from Simple Text to see if the printer is having a problem printing. If the image does not print, your printer is having a problem and you will need to refer to your printer manual. If the image prints, follow the instructions below.
2) Allocate more memory to the Print Artist program. Exit out of Print Artist and open the Print Artist folder on the hard drive. Select the Print Artist program icon (single click), go to the File pull down menu and choose Get Info. Under Memory Requirements, raise the Preferred Size 1000K or at least in increments of 500K. Reopen Print Artist and try printing.
3) Turn off all other programs except Print Artist, Finder, and all unnecessary extensions to free up memory and reduce conflicts.
4) If you are using Background Printing ON, try turning it OFF or vice versa to see if the problem persists. Background Printing is located in the Chooser of the Apple pull down menu. From the Chooser, select your printer and then select the Background Printing choice.
5) Update the printer driver. Printer drivers are frequently updated. Contact the manufacturer or check On-line for the updated printer driver.
PROBLEM: Graphics print flawed (striped, etc.) or some graphics are missing.
SOLUTION: Graphic files can become quit large (especially JPEGs) and require large amounts of memory in order to print properly. Try one or more of the following:
1) Turn off all unnecessary programs and extensions.
2) Turn on Virtual Memory. Go to the Apple pull down menu, selecting the control Panel, then Memory.
3) Allocate more memory to the Print Artist program. Exit out of Print Artist and open the Print Artist folder on the hard drive. Select the Print Artist program icon (single click), go to the File pull down menu and choose Get Info. Under Memory Requirements, raise the Preferred Size 1000K or at least in increments of 500K. Reopen Print Artist and try printing.
4) Update the printer driver. Printer drivers are frequently updated. Contact the manufacturer or check On-line for the updated printer driver.
PROBLEM: The colors of graphics on screen are different then the actual printed graphics.
SOLUTION: This could be due to the monitor setting such as Brightness, Contrast, etc., or variations in print drivers and/or how it handles the Print Artist palette.
1) Print out a Print Artist color swatch. You will be able to select colors directly from the color palette so that you can choose the appropriate colors from the swatch to assure the desired results. Select a graphic on the workspace, go to the Color Menu and choose Customize. In the bottom left corner is a button labeled Print Colors. Select it to print out the color swatch on the right side of the Customize Color dialog box. On the printed color swatch, choose the desired color then select this same color from the Print Artist palette.
PROBLEM: I am having trouble printing Envelopes.
SOLUTION: Envelope feed into the printer differently depending upon the printer.
1) If your image prints outside the margin, try feeding the envelope into the printer vertically verses horizontally or vice versa.
2) You can also try changing from standard Paper to Envelope or vice versa. To change the page setup for your printer, go to the File pull down menu and select Page Setup.
3 If you are still having problems, try shifting the graphical images on the document to a different position before printing. You can Group objects to allow you to move them all at once. See the On-line help for information on how to group objects.
PROBLEM: The Graphics Catalog is taking too long to print.
SOLUTION: To increase the speed in which the Graphics Catalog prints, change the Print Quality from Best to Draft from within the Print Graphics Catalog dialog. You can also change from Background Printing ON to Background Printing OFF from the Chooser located in the Apple pull down menu.
4. Contacting Sierra
A) Customer Service, Support, and Sales
B) Technical Support
C) Legal Information
A) Customer Service, Support, and Sales
----------------------------------
United States
U.S.A. Sales Phone: (800) 757-7707
International Sales: (425) 746-5771
Hours: Monday-Saturday 7AM to 11 PM CST,
Sundays 8 AM to 9PM CST
FAX: (402) 393-3224
Sierra Direct
7100 W. Center Rd
STE 301
Omaha, NE 68106
United Kingdom
Cendant Software International Limited
Main: (0118) 920-9111
Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax: (0118) 987-5603
Disk/CD replacements in the U.K. are £6.00,
or £7.00 outside the UK. Add "ATTN.: Returns."
2 Beacontree Plaza,
Gillette Way,
Reading, Berkshire
RG2 0BS United Kingdom
France
Cendant Software International Limited
Phone: (01) 46-01-46-50
Lundi au Vendredi de 9h à 19h
Fax: (01) 46-30-00-65
Parc Tertiaire de Meudon
Immeuble "Le Newton"
25 rue Jeanne Braconnier
92366 Meudon La Forêt Cedex
France
Germany
Cendant Software International Limited
Tel: (0) 6103-99-40-40
Montag bis Freitag von 9h - 19Uhr
Fax: (0) 6103-99-40-35
Robert-Bosh-Str. 32
D-63303 Dreieich
Germany
On-Line Sales
CompuServe United Kingdom:GO UKSIERRA
CompuServe France: GO FRSIERRA
CompuServe Germany: GO DESIERRA
Internet USA: http://www.sierra.com
Internet United Kingdom: http://www.sierra-online.co.uk
Internet France: http://www.sierra.fr
Internet Germany: http://www.sierra.de
THE SIERRA NO-RISK GUARANTEE
The Promise: We want you to be happy with every Sierra product you purchase from us. Period. If for any reason you're unhappy with the product, return it within 30 days for an exchange or a full refund...EVEN IF YOU BOUGHT IT RETAIL. (Hardware ordered direct must be returned within ten days.) Please send back your product, signature required if mailing via US Postal Service.
The Only Catch: You've got to tell us why you don't like the game. Otherwise, we'll never get any better. Send it back to us and we promise we will make things right. (If you bought it at a retail outlet, please send your original sales receipt.)
* Returns valid in North America only.
Disk and or Manual Replacement:
Product Returns:
Sierra On-Line Returns
4100 West 190th Street
Torrance, CA 90504
Sierra On-Line Fulfillment
4100 West 190th Street
Torrance, CA 90504
NOTE: To replace your disk(s) please send only Disk #1 (or the CD) and copy of your dated Receipt, if less then 90 days. After 90 days please include a $10 handling fee along with Disk / CD #1. For Documentation, please include a $ 5.00 handling fee and a photocopy ONLY of disk #1. Payment should be made at the time of your request. Sorry, no credit cards.
* Returns to this address valid in North America only.
B) TECHNICAL SUPPORT
-------------------------
North America
Sierra On-Line offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site.
Sierra On-Line
Technical Support
P.O. Box 85006
Bellevue, WA 98015-8506
Main: (425) 644-4343
Monday-Friday, 10:00 a.m.- 6:45 p.m. PST
Fax: (425) 644-7697
http://www.sierra.com
home@sierra.com
United Kingdom
Cendant Software International Limited offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Internet or CompuServe sites.
Cendant Software International Limited
2 Beacontree Plaza,
Gillette Way,
Reading, Berkshire
RG2 0BS United Kingdom
Main: (0118) 920-9111
Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax: (0118) 987-5603
http://www.sierra-online.co.uk
France
Cendant Software International Limited
Parc Tertiaire de Meudon
Immeuble "Le Newton"
25 rue Jeanne Braconnier
92366 Meudon La Forêt Cedex
France
Téléphone: 01-46-01-46-50
Lundi au Vendredi de 9h à 19h
Fax: 01-46-30-00-65
http://www.sierra.fr
Germany
Cendant Software International Limited
Robert-Bosh-Str. 32
D-63303 Dreieich
Deutschland
Tel: (0) 6103-99-40-40
Montag bis Freitag von 9 - 19Uhr
Fax: (0) 6103-99-40-35
Mailbox: (0) 6103-99-40-35
http://www.sierra.de
Spain
Cendant Software International Limited
Avenida de Burgos 9
1º-OF2
28036 Madrid
Spain
Teléfono: (01) 383-2623
Lunes a Viernes de 9h30 a 14h y de 15h a 18h30
Fax: (01) 381-2437
Italy
Contattare il vostro distribotore.
C) Sierra Warranty & Legal Information
-----------------------------------
You are entitled to use this product for your own use, but may not copy, reproduce, translate, publicly perform, display, or reduce to any electronic medium or machine- readable form, reproductions of the software or manual to other parties in any way, nor sell, rent or lease the product to others without prior written permission of Sierra. You may use one copy of the product on a single computer. YOU MAY NOT NETWORK THE PRODUCT OR OTHERWISE INSTALL IT OR USE IT ON MORE THAN ONE COMPUTER AT THE SAME TIME.
UNAUTHORIZED REPRESENTATIONS: SIERRA WARRANTS ONLY THAT THE PROGRAM WILL PERFORM AS DESCRIBED IN THE USER DOCUMENTATION. NO OTHER ADVERTISING, DESCRIPTION, OR REPRESENTATION, WHETHER MADE BY A SIERRA DEALER, DISTRIBUTOR, AGENT, OR EMPLOYEE, SHALL BE BINDING UPON SIERRA OR SHALL CHANGE THE TERMS OF THIS WARRANTY.
IMPLIED WARRANTIES LIMITED: EXCEPT AS STATED ABOVE, SIERRA MAKES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THIS PRODUCT. SIERRA DISCLAIMS ANY WARRANTY THAT THE SOFTWARE IS FIT FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY OF MERCHANTABILITY SHALL BE LIMITED TO THE NINETY (90) DAY DURATION OF THIS LIMITED EXPRESS WARRANTY AND IS OTHERWISE EXPRESSLY AND SPECIFICALLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NO CONSEQUENTIAL DAMAGES: SIERRA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF SIERRA IS ADVISED OF OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS THAT SIERRA SHALL NOT BE RESPONSIBLE OR LIABLE FOR LOST PROFITS OR REVENUES, OR FOR DAMAGES OR COSTS INCURRED AS A RESULT OF LOSS OF TIME, DATA OR USE OF THE SOFTWARE, OR FROM ANY OTHER CAUSE EXCEPT THE ACTUAL COST OF THE PRODUCT. IN NO EVENT SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THIS PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
